Whether you are sending it or receiving it, your package is important to you and NORD Delivery When package is lost or delayed, we want to find it. If you think your package or mail is lost or delayed, follow these steps to help us find your package.
When we receive your Missing Mail search request, we will send you a confirmation email.
We will also send you periodic
updates about the search.
If we find your package or mail, we will send it to the address you provided. Please note, sometimes we cannot find missing mail items. It is also possible that your package or mail will not be recovered because it was not safe to forward.
If your mail or package included insurance, you may be able to file an insurance claim. For damaged or missing contents, we recommend filing a claim immediately, but you must file no later than 60 days from the date of mailing.Learn More About Claims